Terms and conditions

Artanja Design
Bauersvej 9 3250

Phone: +45 42498830
VAT: 36780401

Artanja Design accepts online payments with the following credit cards Visa/Dankort. Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

Amount reserved

When using a payment card, debit or credit card, a reservation is made for the amount traded for. This amount is reserved until the web shop has processed and shipped your order. When the order is dispatched, the amount will be withdrawn from the account. The reservation time depends on the product/service.

Debit card authorization

When using a Debit Card, you will be able to see that money is reserved on your account and your available amount will therefore appear to be less.

If you or the web shop cancels the order, then the web shop will not be able to withdraw the money from your account, but you will still be able to see the reservation amount on your account for some time. Note, that only the bank (or card issuer) can cancel such reservation.

Credit Card authorization

The money will only be withdrawn from your account and appear in your overview when the webshop processes and withdraws the payment for your order

All prices on the website are inclusive of VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)

Artanja Design uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
All prices include shipping within Denmark.
Prices for shipping abroad are calculated individually.

The delivery time for your order is 4-6 dage.

Artanja Design offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order. The 14 day period starts on the day the order is delivered. Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om kontakt@artanja.dk. In your message, clearly make us aware, that you want to use your right of withdrawal.

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods. This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Artanja Design to evaluate the item’s condition.

There is a 2 year warranty on products according to the Danish Sales Law.

The warranty applies to all errors in software, material and fabrication.

Complaints regarding errors and defects must be reported to Artanja Design in a reasonable time after the goods have been received.

We consider af maximum of months as a reasonable time, unless otherwise agreed.

We will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually. Artanja Design covers return costs to a reasonable extent.

When returning, please contact us at:
Artanja Design Bauersvej 9
Phone: +45 42498830

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.